Privacy Policy

Last updated: June 17, 2025

1. Introduction

Biowest France is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable French data protection laws.

This policy describes how we collect, use, store, and protect your personal information when you visit our website (https://biowest.net) or interact with us online.

2. Identity of the Data Controller

Data Controller:
Biowest France
Z.A. de la Gaudrée, 79210 Celles-sur-Belle, France
Email: contact@biowest.net

3. Personal Data We Collect

We may collect the following types of personal data:

  • Identification data (e.g., name, job title)
  • Contact details (e.g., email address, telephone number)
  • Professional data (e.g., institution name, country)
  • Website usage data (e.g., IP address, browser type, cookies, browsing behavior)
  • Form submission data (e.g., request or inquiry content)

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Consent – for contact forms, marketing communications, or cookies requiring consent
  • Contractual necessity – when responding to product inquiries or providing requested services
  • Legitimate interest – for website analytics (with anonymization) and fraud prevention
  • Legal obligation – when required to comply with applicable laws

5. Purpose of Data Collection

Your personal data is collected for the following purposes:

  • To respond to your inquiries and provide support
  • To process and follow up on quote requests
  • To manage commercial and contractual relationships
  • To analyze and improve our website’s performance and content (with your consent)
  • To comply with legal obligations

6. Data Recipients

Your data may be shared with trusted third-party providers acting on our behalf, such as:

  • Email and CRM platforms (e.g., Salesforce, Mailgun)
  • Web hosting and analytics services (e.g., Kinsta, Matomo, Microsoft Clarity)
  • Cookie consent provider (Axeptio)

These partners process your data according to contractual agreements and only for the purposes specified above.

7. Cookies and Tracking Technologies

We use cookies to ensure the functionality of the site and to analyze usage with your consent. For detailed information on cookies used, including storage duration and third-party tools like YouTube, Google Analytics, Matomo, and Clarity, please refer to our Cookie Policy.

Your consent is managed transparently through our Axeptio cookie banner, compliant with CNIL and GDPR standards. You can adjust your cookie preferences anytime by clicking “Manage Cookies” in the footer.

8. Data Transfers Outside the EU

Some of our service providers (e.g., YouTube, Microsoft Clarity) may process your data outside the European Economic Area (EEA), particularly in the United States.
When such transfers occur, we ensure they are secured via Standard Contractual Clauses (SCCs) or equivalent legal safeguards approved by the European Commission.

9. Data Retention

Personal data is kept only as long as necessary to fulfill the purposes for which it was collected:

  • Quote requests and contact form submissions: up to 3 years after the last interaction
  • Analytics cookies: as detailed in our Cookie Policy (e.g., 13 months for Matomo)
  • Legal documentation: as required by French accounting and tax regulations (up to 10 years)

10. Your Rights

In accordance with Articles 15 to 22 of the GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion (“right to be forgotten”)
  • Object to or restrict processing
  • Withdraw consent at any time (for processing based on consent)
  • Data portability (when applicable)
  • Lodge a complaint with the French supervisory authority (CNIL)

To exercise your rights, contact us at: contact@biowest.net

11. Data Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your data, including HTTPS encryption, access control, and regular server maintenance.

12. Updates to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page with the “Last updated” date at the top.